GENERAL POLICIES & REGULATIONS

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GENERAL POLICIES & REGULATIONS

Date Submitted: 23/06/2025 11:49 AM
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    GENERAL POLICIES & REGULATIONS

    LIEN NHA MEDICAL EQUIPMENT CO., LTD
    🌐 Website: www.liennha.vn
    📧 Email: liennhaco.ltd@gmail.com
    📍 Address: 243/29 To Hien Thanh Street, Ward 13, District 10, Ho Chi Minh City, Vietnam
    📞 Hotline: 083 727 8787

    A. Payment Terms and Methods

    Customers can choose one of the following payment methods:

    • Cash on Delivery (COD) upon receiving the goods.

    • Bank transfer or other methods as mutually agreed between the customer and the company.

    B. Shipping and Delivery Policy

    • Nationwide delivery is available.

    • For areas covered by our direct delivery routes, we will deliver to the address provided by the customer.

    • For areas not covered, customers may collect the products directly from our office or arrange a suitable delivery method.

    C. Warranty Policy

    • Each product includes the manufacturer's expiration date or warranty period on the packaging.

    • Warranty coverage and duration are in accordance with the manufacturer’s policy for each specific product.

    D. Return/Exchange and Refund Policy

    • The company does not apply a general return, exchange, or refund policy for completed orders.

    • In case of manufacturer defects, we accept product exchanges following internal verification and policies.

    E. Personal Information Privacy Policy

    1. Purpose and Scope of Data Collection

    We respect and protect the confidentiality of all customer information. Your data is not sold, shared, or exchanged with any third party.

    Information collected is used for:

    • Processing purchases and service transactions

    • Building customer profiles for after-sales support

    Collected information includes:

    • Full name

    • Address

    • Email

    • Phone number

    • Contact subject and message

    2. Scope of Use of Information

    Customer data is strictly used internally within the company. In some cases, your name and address may be shared with our sales or distribution team for delivery or support purposes.

    3. Data Retention Period

    All customer data is securely stored in our internal systems throughout the service duration, unless the customer requests data deletion.

    4. Contact Information of Data Controller

    LIEN NHA MEDICAL EQUIPMENT CO., LTD
    Address: 243/29 To Hien Thanh Street, Ward 13, District 10, Ho Chi Minh City, Vietnam
    Hotline: 083 727 8787
    Email: liennhaco.ltd@gmail.com

    5. Methods for Access and Modification

    Customers can contact us directly via:

    We will assist in updating, modifying, or deleting your personal data upon request.

    6. Commitment to Data Security

    We are fully committed to safeguarding your personal information.

    • Your data is used only for order processing, delivery, and after-sales services.

    • Information is stored securely and not disclosed to any third party.

    • We do not use personal information for any unauthorized commercial purposes.

    • Customer information may be shared only with internal departments or official distributors for the sole purpose of providing accurate support and delivery services.

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